FastTrack

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Wallet Keys

Wallet Keys

Real hotel room keys in Apple Wallet and Google Wallet

Give your guests a real digital room key, directly on their phone. Heisenbug® FastTrack now supports Wallet Keys for compatible Vingcard door locks through a certified setup for Apple Wallet and Google Wallet. No hotel app required. No plastic key card needed. Less front desk handling.

Built for the modern guest journey

Wallet Keys make room access a natural part of check-in. Guests can check in on mobile or kiosk, complete ID verification and payment, and receive their room key directly in Apple Wallet or Google Wallet. When they arrive, they can go straight to their room and unlock the door with their phone.

How it works with FastTrack

01

The guest checks in

The guest completes check-in on mobile or kiosk.

02

FastTrack verifies the stay

FastTrack handles the required steps, such as guest details, ID verification and payment.

03

The room key is issued

When check-in is approved, the room key is created through the Vingcard setup.

04

The guest adds the key to Wallet

The guest adds the room key to Apple Wallet or Google Wallet.

05

The phone unlocks the door

The guest unlocks the door with iPhone, Apple Watch or a supported Android device.

Key features

No app required

Guests can receive and add their room key directly to Apple Wallet or Google Wallet, without downloading a hotel app.

Apple Wallet and Google Wallet

The key is added to the wallet guests already use for payments, boarding passes and tickets.

Built for Vingcard

FastTrack supports Wallet Keys for compatible Vingcard door locks through a certified Vingcard setup.

Works with FastTrack check-in

Wallet Keys can be connected to mobile check-in, kiosk check-in, ID verification, payments and guest communication.

Less key card handling

Reduce front desk workload, physical key card production and manual key replacement.

Better guest experience

Guests get a room key that feels familiar, modern and easy to use.

Not all digital keys are the same

Many hotel solutions are called mobile keys, but the guest experience can be very different. Some require guests to download an app, create an account and activate the key manually.

Wallet Keys are different. The room key is added directly to Apple Wallet or Google Wallet, giving guests a familiar and modern way to access their room. No hotel app required.

Part of the FastTrack guest journey

Wallet Keys work best when they are connected to the full guest journey. With FastTrack, hotels can connect room access to mobile check-in, self-service kiosks, ID verification, payments, guest communication, add-ons, room upgrades and PMS integrations.

The result is faster arrivals, fewer plastic key cards and less manual front desk handling.

Partners

Want to offer real Wallet Keys at your hotel?

FastTrack makes it possible to give guests their room key directly in Apple Wallet and Google Wallet. We help you assess your Vingcard setup, PMS integration and guest journey, and define the best way to introduce Wallet Keys at your hotel.

FAQ

Other products

FastTrack Pro

FastTrack The Wall

Mobile Check-in/out

Concierge

AI Backoffice Assistant

Office

Whatever your inquiry, we'd be happy to hear from you.

Bergen

Nygårdsgaten 95

5008 Bergen

Norway

+47 411 15 411

FastTrack

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© Heisenbug AS | Org. nr. 927495066

© Heisenbug AS | Org. nr. 927495066